The dominant message at the Kaduna Electric stand at the ongoing Kaduna International Trade Fair is the need for customers to imbibe the culture of energy conservation and exploring alternative means of payment.
Team Lead, Customer Service, Olufunmilayo King who spoke about the different online payment channels now available to customers namely irecharge.com and buypower.com, which she said, will ease the hassle of payment.
She reiterated the need for customers to be constantly aware of these payment options
The Marketing and Customer Services (MSC) Department as part of its customer service enlightenment strategy is also highlighting the need for customers to use electricity only when they need it.
Reacting to complaints from some quarters that the new meters read fast, Mrs. King explained that it was because a lot of people are used to wasting electricity. She therefore called on all electricity users to imbibe the habit of switching off appliances that are not in use or appliances they don’t have need for.
“This message is relevant to all classes of customers, regardless of their age; even school children who have visited our stand are told to take the message of energy conservation to their parents”
MSC, according to her, has also distributed flyers to as many people as possible, aside from word of mouth information dissemination to ensure that people are aware of our online payment channels.
She explained that the goal is to make customer service experience more pleasurable by embarking on customer education and sensitization, which she said is based on areas that the customer needs to know.