The Managing Director/Chief Executive Officer, Kaduna Electric, Engr. Garba Haruna has reiterated the company’s commitment to providing improved supply of power in response to the promises made by the federal government to support the downstream sector of the electricity industry.
The MD who was speaking at an interactive session between the company and its premium customers consisting of the Nigerian military, traditional rulers and other stakeholders, said the company is not relenting in ensuring that the customers enjoy steady supply of electricity.
Engr. Garba however decried some of the obstacles besetting the company’s operations such as vandalism, energy theft and huge debts being owed by Ministries, Department and Agencies (MDAs).
“We have had series of meetings with top officials of the military recently in Abuja in order to fashion a way to recover the debt we are being owed. Another area we have considered is waiver to enable them pay whatever is mutually agreed on”.
He restated that the companyhas “ an open-door policy that allows for customer feedback and dedicated lines where your concerns can be addressed, and we urge you to make use of it to enable us serve you better.
We hope that interactions such as this will address issues affecting both parties. We also seek for your cooperation in settling your bills”.
Earlier, the trio of Dr. Mahmud Suleiman, Head, Strategy; Mal. Murtala Bello, Chief Marketing and Customer Services Officer and Engr. Bello Musa, Chief Engineering and Technical Services Officer took turns to explain the efforts the company is making towards improved supply of electricity and the challenges it is currently facing.
The customers equally had the opportunity to air their views on issues of concern to them. Most of the issues bordered on what they termed incorrect meter reading, outrageous bills, power fluctuations. Other issues were low voltage and meter calibration. Some of them also accused staff of Kaduna Electric of vandalism among others.
Officials of the Kaduna Electric addressed the issues raised. Follow up meetings were scheduled to resolve issues that were unresolved.