In its efforts to make its services more accessible to customers, Kaduna Electric has launched a Customer Relationship Management (CRM) portal which it has integrated into its website.
With this development, customers can now log on to the company’s website; www.kadunaelectric.com and access the portal where they can lodge complaints of any kind relating to electricity services provided by the company.
A statement by the company’s Head of Corporate Communication, Abdulazeez Abdullahi, said through the CRM portal, customers can report transformer faults, prolonged outages, issues with their meters – tamper code request, key change – via the easy step-by-step process provided.
Other complaints that customers can lodge on the CRM include; disconnection issues, customer data mismatch, new connection, general inquiry and enforcement issues.
The statement said the CRM portal was designed by the company’s ICT team and is one of the innovative ways through which the company can interface with its customers.
It added that the portal is designed in such a way that it can send reminders to various departments and units responsible for resolving lodged complaints until the complaints are resolved.
The statement said before using the portal, customers would be required to create an account which would be used to track their complaints for quick resolution. It urged customers to embrace the portal for prompt and more efficient service delivery.