The Commercial Services Department of Kaduna Electric is Celebrating this year’s Customer Service Week (CSW). This year’s event according to Head of Group, Customer Services, Funmilayo King is going to be marked with a series of activities.
Speaking on the significance of the event, King explained that the company recognizes the pivotal role Customer Service plays in the sustenance of the company’s customer base adding that the company is acting in compliance with global best practices which emphasises that excellent customer experience must be delivered at all times.
“At the end of the week long event, we would have further ingrained the culture of excellent service delivery in our staff and made customers expect same. It is our promise to provide top-notch services to our esteemed customers”, she added.
The theme for this year’s event tagged: “Excellence Happens Here” is going to be celebrated in the first week of October, 1st to 5th, has the following event lined:
1. Monday October 1st: Independence Day Celebrations /Decorations of Office/ Selfie Booth
2.Tuesday October 2nd:Career Talk/ Capacity Building
3.Wednesday October 3rd: Free Eye Service/Road Show at Central Market/ Rewards and Recognition
4.Thursday October 4th: I-recharge Promo
5.Friday October 5th: Customer Appreciation Day/ Team Bonding Exercise
This year’s CSW celebration will make the second time the company is participating in this global event with the view to leveraging on it to create awareness, reward hard work and appreciate customers