Q. How do you arrive at my bill when I don’t have a meter?
A. There are basically two ways in arriving at customers’ bill; the first way is through actual meter reading and the second way is through estimation.
The estimation is done by taking the load of the unmetered customer. It may not be 100% accurate but it represents a fair and near accurate means of billing.
Q. I am yet to receive my bills, what do I do?
A. Kindly contact the Business Manager at Kaduna Electricity Unit or Service Centre nearest to you. You can also contact our Customer Service Department at Kaduna Electricity Head Office if you still have any difficulty.
Q. Will I have to pay a fee to get an account?
A. No, you don’t have to pay a fee. Once you complete the forms, our staff will come to your house and connect you to our network.
Q. Why does my bill increase every month?
A. Bills are calculated based on the energy you consumed for the month, as such your bills will always be fluctuating.
Q. Why am I still getting bills after I have been disconnected?
A. Bills are delivered in arrears; if you are disconnected within a billing cycle, you will still receive a bill for the consumption made before the disconnection. However, the bill shall be suspended where the premises remained disconnected for a period of one month or more.
Q. How do I get reconnected after disconnection?
A. You will need to pay your outstanding bill and pay reconnection fees. Thereafter, our officers shall reconnect your premises.
Q. The former tenant in my house left a huge debt, why do I have to settle it?
A. Kindly visit the nearest Business Unit to you to negotiate on how the outstanding debt can be settled. You can also liaise with your landlord to find a workable way of settling the accumulated bills.
Q. What is the procedure for extending power supply to one’s premises?
A. A prospective customer is advised to visit the Business Unit nearest to him/her.
Q. Who does one ask for at the Business Unit?
A. When visiting the Business Unit for the first time, you should ask to see the Business Manager for any enquiry/complaint. The Business Manager will then refer you to the appropriate officer to attend to you.
Q. What is the essence of my visit to the Business Unit, can’t I just call any electrician to extend supply to my house?
A. The essence of visiting the Business Unit to ensure that you are properly guided and the right procedures are followed. It is also to protect your property by availing you with professional advice/guidance.
Q. Are pre-payment meters available now? How long does it take for the meter to be installed after payment?
A. Yes, pre-payment meters are available. Customers that pay for meters under the CAPMI scheme shall be metered within 45 days according to NERC regulation.
Q. What is CAPMI?
A. The Credited Advance Payment for Metering Implementation, CAPMI is a scheme introduced by the Nigerian Electricity Regulatory Commission (NERC) in which customers make advance payments for meters and are subsequently refunded through a rebate on the fixed charge element of their electricity bills overtime.
Q. What is the benefit of the CAPMI scheme?
A. The CAPMI scheme was introduced to offer willing and interested customers opportunity to have meters with ease. It also helps to bridge the metering gap in the country. A customer willing to participate in the scheme shall visit the Business Unit close to him/her for proper guidance.
Q. Is there any penalty for tempering with energy meters?
A. Yes there is severe penalty for tempering with or by-passing of energy meter by customers. Any customer caught tempering with or by-passing his/her energy meter shall pay the sum of N50,000.00 (Fifty Thousand Naira) as penalty. This is in addition to payment of loss of revenue determined based on the length of period of the by-pass/tempering.
Q. How do you arrive at fixed charge?
A. The fixed charge is one of the element of electricity tariff. It is an amount paid by customers to defray the cost of investment made to get the energy to the customers’ premises, while the kwh cost is the cost of the actual energy used by the customer. The fixed charge varies among the various tariff classification and remains unchanged irrespective of the energy used by the customers.