Kindly be informed that a global software upgrate will affect STS prepaid meters all over the world by November 24, 2024. After this date, all STS meters will stop accepting old credit tokens, unless the meters are upgraded.
To upgrade a meter, customers will need a Key Change Token (a special ‘reset’ token) to be loaded in their meter.
Therefore, from August 1, 2023, prepaid meter customers in our franchise states – Kaduna, Sokoto, Kebbi and Zamfara- will receive Key Change Token-KCT (i.e KCT1 & KCT2) together with the energy token when they vend at any of our offices, approved agents or via online payment channels.
Customers are required to enter the two KCT (KCT1 & KCT2) one at a time on their meter and then the third or last token, which is the energy token to complete the upgrade.
Getting a KCT is FREE and the meter upgrade will not affect current electricity tariff.
Kindly note as follows:
* Customers MUST load any old or previously purchased/unused energy token as they will not be able to use the token from August 1.
* Credit unit balance on the meter will remain the same and would not be affected after the meter upgrade (i.e loading of the KCT).
* The upgrade happens only once on a meter, subsequent energy purchases will be as usual.
* Our field officers will also visit customers’ premises to assist them and to monitor compliance. If a meter fails to load energy tokens after the KCT,
Kindly contact our customer care lines …. for further information.