Log a Complaint &
Service Resolution Desk
Your satisfaction is our priority. Log a formal resolution ticket under statutory NERC service standards. Our designated Area Office team will investigate and remediate promptly.
24h SLA Triage
Immediate ticket dispatch
NERC Guaranteed
Statutory customer rights
Live Tracking ID
Track via SMS & Phone
Toll-Free Support
0800 5238 623
What Type of Issue Are You Facing?
Click any category to pre-fill your formal resolution ticket below
Billing & Tariff Dispute
Disputed estimated bills, overbilling adjustments, and wrong tariff band mapping.
Meter Fault / Delayed Token
Prepaid meter token issues, burnt meters, slow upgrades, or delay in new meter deployment.
Localized Power Fault / Transformer
Jumper cuts, blown high-tension fuses, damaged distribution substations, or single-phase loss.
Low Voltage & Fluctuations
Unstable voltage levels, flickering power, low voltage drop causing equipment failure.
Staff Misconduct & Service Delay
Deliberate delays, non-responsive local technical staff, or rude customer service handling.
General Enquiry & Other Issues
Account reconciliation, customer premise updates, energy audit requests, and general enquiries.
How Your Ticket is Investigated & Resolved
End-to-end transparent handling backed by statutory NERC customer resolution directives
Ticket Registration
Your complaint is recorded on our CRM with an immutable tracking ID dispatched via SMS and email.
Technical Dispatch
The nearest Area Office linesman or billing forensic officer is assigned to verify the reported issue.
Field & System Audit
On-site inspection, transformer diagnostic, or billing ledger reconciliation is completed.
Resolution & Signoff
Service is restored or adjustments applied. You receive a call or SMS for satisfactory sign-off.
Submit a Formal Resolution Ticket
Please provide accurate details so your designated Area Office team can reach you
Log Complaint Ticket
Required fields are marked with (*)
Service Charter
Kaduna Electric resolves customer complaints under statutory Nigerian Electricity Regulatory Commission (NERC) performance benchmarks.
Frequently Asked
Under statutory NERC customer service regulations, disputed estimated bills are investigated and corrected within 15 business days. Adjustments reflect directly on your subsequent credit ledger.
Direct Care Channels
Customer Care Hotline
0800 5238 623 (Toll-Free)
Help Desk Email
customercare@kadelectric.ngHeadquarters Customer Center
1 Ahmadu Bello Way, Kaduna
Suspect Ethics Infraction, Staff Extortion, or Power Theft?
Use our 100% anonymous, end-to-end encrypted Whistleblower Channel protected by statutory NERC non-retaliation governance.