Report a Power Outage
Experiencing an unexpected electrical interruption? Submit real-time location telemetry to our central dispatch unit for rapid fault investigation and supply restoration.
What Type of Outage Are You Experiencing?
Click any category to automatically populate your fault dispatch form below
Complete Power Outage
Total blackout with zero electrical supply to your entire building or entire street.
Partial / Phase Loss
Some circuits or appliances function while others fail — indicating a dropped distribution phase.
Voltage Fluctuation & Sag
Unstable, flickering supply or severe under-voltage that poses risk to sensitive appliances.
Public Streetlight Outage
Darkened street poles and municipal lighting infrastructure requiring network maintenance.
What Happens After You Report?
Automated escalation path from SCADA incident logging to physical linesman dispatch
Report Logged in OMS
Your incident is automatically ingested into Kaduna Electric's Network Operations Outage Management System.
Technical Crew Dispatched
Field patrol teams and regional linesmen are dispatched to locate feeder trip or physical line damages.
Fault Isolation & Repair
The fault is isolated on the 33kV/11kV network, damaged infrastructure replaced, and safety verified.
Network Restoration
Supply is safely re-energized and confirmation SMS sent directly to reporting customers.
Submit Outage Telemetry
Directly transmitted to Kaduna Electric Network Dispatch DeskPlease provide accurate address and fault descriptions to dispatch the nearest field repair vehicle without delay.